Refund policy

🔁 Return, Refund & Exchange Policy

Effective from: July 2025

At LakdiBaazaar, we take great pride in our handcrafted wooden creations. Each item is made with care and checked thoroughly before shipping. However, in rare cases of damage or incorrect delivery, we’re here to make it right.

🕔 Return & Exchange Eligibility Window

We offer a 5-calendar-day return or exchange window, starting from the date the product is delivered.

🔸 Returns or exchanges requested after 5 days will not be accepted under any circumstance.

🎯 When Can You Request a Return or Exchange?

You are eligible only if:

  • You received a damaged or broken product

  • You received the wrong product

Returns will not be accepted for:

  • Change of mind

  • Doesn’t match decor

  • Delays caused by couriers or natural events

  • Custom-made or personalized products (e.g., engraved, gift-tagged)

📸 Mandatory Requirement: Unboxing Video

⚠️ A full unboxing video is compulsory. No refund/replacement without this.

  • The video must begin before the package is opened, clearly showing the sealed parcel.

  • It should be a single, continuous shot showing the full product and any damage.

  • Blurred, edited, or incomplete videos will not be accepted.

📦 Return Conditions

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition

  • All original packaging, labels, and inner wrappings must be intact

  • Items must be returned with the original invoice/receipt

🚫 Non-Returnable Items

We do not accept returns or exchanges for:

  • Custom/personalized items (e.g., products with names, special gift packaging)

  • Sale/discounted items

  • Used or tampered products

  • Gift cards or promotional coupons

  • Products showing signs of wear or damage not caused during transit

🚚 Return Pickup & Shipping Cost

We arrange the return pickup only if your return is accepted after review.
LakdiBaazaar will bear the return shipping charges only in the following cases:

  • Damaged product

  • Wrong item delivered

If a customer returns a product without prior approval, the return will be rejected.

🔁 Replacement / Exchange

  • We offer exchanges only for the same product, subject to availability.

  • If unavailable, we will offer a full refund to the original payment method.

  • Refunds will exclude shipping charges unless waived due to our error.

💳 Refunds

Once we receive and inspect the returned product:

  • You will be notified whether the refund is approved or rejected

  • If approved, a refund will be processed to your original payment method

  • It may take up to 10 business days for the amount to reflect, depending on your bank

  • If not received within 15 business days, contact us at lakdibaazaar@gmail.com

Refunds will not be processed in cases of:

  • No unboxing video

  • Products returned in used or damaged condition

  • Claims arising due to external reasons like weather, natural disaster, courier strikes, or power outages

🔄 Limits on Return Abuse

To prevent misuse:

  • We allow only 1 return per order

  • Accounts found with frequent or suspicious return behavior may be flagged and restricted from future returns

📩 Contact Us

For return requests or queries, reach us at:

📧 Email: lakdibaazaar@gmail.com
🏠 Address: H.no.20 ,vill- Beerakheri, gangoh road, Saharanpur, UP, 247340, India

We respond to all valid requests within 3–5 working days.

🤝 Your Responsibility, Our Commitment:

At LakdiBaazaar, we value trust and transparency. Help us serve you better by reading product details carefully, preserving packaging, and documenting any issues at delivery.

Your satisfaction fuels our craftsmanship. Thank you for supporting handmade India 🇮🇳🪵